May 30th, 2008
Brands should act like their costumer’s friends - trustful and authentic
The latest post on Business Week Innovations is about authenticity as a strategy for your brand or business to grow.
I feel sad that the principle of authenticity doesn’t seem to be a standard in doing business. (Are all marketers liars? Seth Godin) Can lies be covered forever? I don’t think so, especially not now, as our world is becoming more and more transparent thanks to the Internet. Another question: Do you know anyone who likes the feeling of being cheated? I don’t. Neither by a friend nor by a company.
If you want to be trusted (which is a positive feeling worldwide) act according to your set of truth (which is relative all over the world but always valuable) and therefore be authentic. No matter if you are a friend or a brand.



